Cancellation Policy
At The Equip Store, we strive to provide the best shopping experience for our valued customers. We understand that sometimes you may need to cancel an order, and we have designed our cancellation policy to be fair and transparent. Please review our cancellation policy below:
Order Cancellation Period:
Customers can request order cancellations within 24 hours of placing the order. If you wish to cancel your order, please contact our customer support team immediately.
How to Request Cancellation:
To initiate an order cancellation, please reach out to our customer support team via one of the following methods:
Login to your Account > Click “Orders” > Against your order, Click “Cancel Request”
or you may reach out to Customer Support Team on below:
Email: business@us.theequipstore.com
WhatsApp: +1 (469) 996-3766
Please provide your order number and relevant details when contacting us for a cancellation request.
Eligibility for Cancellation:
In-stock items: If your order contains items that are currently in stock and has not been processed for shipping, you are eligible for a cancellation.
Pre-order items: Pre-order items can be canceled within 24 hours of placing the order. After this period, the cancellation may not be possible as the item may have entered the shipping process.
Refund for Canceled Orders:
If your order is eligible for cancellation as per the above conditions, we will process a refund to the original payment method used during the checkout process. The refund amount will be equal to the total order value, including any applicable taxes or shipping charges.
Exceptions:
Certain items or order types may not be eligible for cancellation, such as personalized/customized items or items that have already been shipped. In such cases, our customer support team will advise you on available options.
Change of Mind:
If you simply changed your mind about the purchase and the order has already been processed, please refer to our Return and Retuns Policy for information on how to return the items after receiving them.
Order Modifications:
If you need to modify your order, such as changing the shipping address or adding/removing items, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not already been processed for shipping.
Please note that The Equip Store reserves the right to make changes to this cancellation policy without prior notice. However, any modifications will not affect orders that were already placed before the policy change.
If you have any questions or concerns regarding our cancellation policy, please do not hesitate to contact our customer support team for assistance.
Email: business@us.theequiptore.com
WhatsApp: +1 (469) 996-3766
